Customer
Service
Thank you for your interest in our
policies and practices; please click any item from the
list below to learn more. After viewing any section below,
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Security
at Nicholas Brealey Websites
We understand your concerns about online
security. Because we share your concerns, our site is a
highly secure ordering environment .
We offer 100% protection for your credit card transactions
at Nicholas Brealey websites.
Specifically, we guarantee that your credit card information
will be safe when you place an order at Nicholas Brealey
websites: you'll never have to pay any money related to unauthorized
charges to your credit card account, if those charges result
from a transaction at Nicholas Brealey websites.
If you're ever a victim of credit card fraud, the Fair Credit
Act specifies that your credit card company can hold you
liable for no more than $50 in fraudulent charges to your
account.
We will reimburse you for
any amount up to $50 billed to you by your credit card company
for unauthorized charges to your account, if those charges
result from an order you've placed on our secure server.
For this protection, you must promptly notify your credit
card company of any fraudulent charges and follow the procedures
for doing so as outlined in your credit card agreement.
Your credit card is safe at Nicholas
Brealey websites – guaranteed.
The authorization
environment provided by Authorize.Net, working with security
features built into the major web browsers -- Firefox,
Internet Explorer, and Netscape -- provides advanced security
for online purchases from our site.
Every purchase at Nicholas Brealey website
is secure, and clicking a Checkout button on the Shopping
Bag page is all it takes to get started. The security features
are automatic; you don't need to do anything to activate
them..
Once you've clicked the Checkout button,
your browser looks for a digital certificate to confirm that
it is communicating with Nicholas Brealey websites. Once
a positive ID is made, your order continues.
We use Authorize.Net for credit card processing.
Authorize.Net provides
enhanced security features as part of their payment gateway
account. Their commitment to security includes being Visa
Cardholder Information Security Program (CISP) compliant
 The
encryption features of browser software ensure the security
of data as it is transmitted to our server. Our site
makes use of the Secure Sockets Layer (SSL) protocol and
128-bit strong encryption to provide the highest level of
security available.
We
use GeoTrust software
to enable the use of digital certificates. By activating
the browser's "LOCK" icon, Geotrust SSL enables
encryption and assures you that confidential
information and transactions cannot be viewed, intercepted
or altered.
The most popular web browsers, Internet
Explorer, Netscape Communicator, and Firefox, use special
padlock symbols to let you know when they are in secure mode.
These symbols are displayed at the bottom of the browser
window, as illustrated below:
Additionally, secure web addresses will
begin "https://" instead of "http://" to
indicate secure mode.
For More Information about Security
We hope you'll contact us with any
questions, comments or concerns you may have:
Toll-free phone from US: 888-273-2539, ext. 5
Phone from outside US: (Access Code) + 617-523-3801
Fax: 617-523-3708
> info@nicholasbrealey.com
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Shipping Policy for Intercultural Press
and
Nicholas Brealey Publishing, 4/21/06
- We usually ship in-stock items within
2 to 3 business days of receipt.
- For orders with U.S. destinations,
we ship UPS Ground service, except for orders addressed
to PO boxes.
- Orders sent to PO boxes will be
sent via USPS Priority Mail*. Your order normally
arrives within 10 to 14 business days after it ships. *Please
note: Priority Mail is not a
traceable service and we are not responsible for lost
orders sent by this method.
- Expedited Service (for U.S.
destinations only): Your order usually arrives 4 to
5 business days after we receive it.
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Shipping and handling charges:
| |
Destination |
Shipping & Handling |
| |
United States
|
|
| |
Standard*
10 – 14 business days
|
US$7.50 first item
US$1.00 each additional |
| |
*All orders shipped UPS, except
orders to PO Boxes, Alaska and Hawaii |
| |
Expedited*
4 – 5 business days |
US$21.50 first item
US$5.00 each additional |
| |
*All orders shipped UPS, except
orders to PO Boxes, Alaska and Hawaii |
| |
|
| Canada |
US$15.00 first item
US$2.00 each additional |
| |
|
| UK and Europe |
US$75.00 first item
US$20.00 each additional |
| |
|
| Australia and New Zealand |
US$80.00 first item
US$20.00 each additional |
| |
|
| All other locations |
US$100.00 first item
US$20.00 each additional |
| |
|
For possible
faster service, please contact us at
> sales@nicholasbrealey.com. |
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Refund and Return Policy
We
will accept returns within 30 days of invoice in mint condition
with receipt.
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Questions or Comments?
For questions, comments or assistance, we invite you to contact
us:
Toll-free phone from US: 888-273-2539, ext. 5
Phone from outside US: (Access Code) + 617-523-3801
Fax: 617-523-3708
> info@nicholasbrealey.com
> return
to top
|
